Refund policy

30-Day Fit & Print Guarantee

If our rolls don't fit your machine or don't print clearly, tell us within 30 days and we'll replace them or refund you. No need to send anything back.

To make a claim, email sales@westernpaper.ca within 30 days of receiving your order with your order number, your printer or terminal make and model, and a photo of the roll in your machine or of a printed receipt. We'll send the correct size or refund the affected case(s) to your original payment method. The guarantee covers paper rolls purchased from westernpaper.ca and is limited to one claim per customer. Not sure which size you need? Request free sample rolls before you order.

Damaged, defective or wrong items

Please inspect your order when it arrives and contact us within 7 days if anything is damaged, defective or not what you ordered. Send a photo and we'll replace it or refund you. In most cases you won't need to send anything back.

Other returns

If you change your mind, unopened cases in their original packaging can be returned within 30 days of delivery. Contact sales@westernpaper.ca first and we'll send instructions. Return shipping for change-of-mind returns is paid by the customer. Items sent back without first contacting us will not be accepted. Returns address: Western Paper, 8524 Bowfort Rd NW, Calgary, AB T3B 3Y6.

Exceptions

Equipment, sale items, pallet deals and gift cards cannot be returned for change of mind. They are still covered if they arrive damaged or defective.

Refunds

Once a refund is approved, it is issued to your original payment method within 10 business days. Your bank or card company may take a few extra days to post it. If more than 15 business days have passed since your refund was approved, please contact us at sales@westernpaper.ca.